Returns & Refunds Policy

Digi-Edu Returns and Refunds Policy for Electronic Products

Last Updated: 2024/03/05

1. Returns Policy

1.1 Eligibility for Returns:

Digi-Edu accepts returns for electronic products, including digital study guides in the form of USB drives, within [number of days] days from the date of delivery.

1.2 Conditions for Returns:

To be eligible for a return, the product must be in its original condition, undamaged, and in its original packaging. We reserve the right to refuse returns that do not meet these criteria.

1.3 Return Process:

To initiate a return, please contact our customer support team at [customer support email] with your order number and a description of the issue. Our team will provide you with instructions on returning the product.

1.4 Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to an error on our part.

2. Refunds Policy

2.1 Refund Eligibility:

Refunds are issued only for products that are defective, damaged during shipping, or if there is an error on our part. Refunds are not provided for change of mind or other reasons.

2.2 Refund Process:

Upon receiving the returned product and verifying the eligibility for a refund, we will process the refund within a reasonable timeframe. Refunds will be issued to the original payment method.

2.3 Refund Exclusions:

Digital products that have been downloaded or accessed are non-refundable. Once a digital study guide is accessed, refunds will not be provided.

3. Damaged or Defective Products

3.1 Reporting Damaged or Defective Products:

If you receive a damaged or defective product, please contact our customer support team immediately. Provide details and, if possible, include photographs of the damage.

3.2 Replacement or Refund for Damaged or Defective Products:

Depending on product availability, we may offer a replacement or issue a refund for damaged or defective products.

4. Contact Information for Returns and Refunds

For any inquiries related to returns and refunds, please contact our customer support team at [customer support email].

5. Changes to Returns and Refunds Policy

Digi-Edu reserves the right to modify this Returns and Refunds Policy at any time. Customers are encouraged to review this document periodically for changes.

By making a purchase on Digi-Edu, you agree to the terms outlined in this Returns and Refunds Policy. If you have any questions or concerns, please contact our customer support team.